FAQs:

• Can I make payment with credit card?
• Yes, either through the paypal or any credit card.

• Is it monthly Plan? and does it recurs?
• No Plan. It is prepaid and it can be recharged by you.

• Am I entering into a contract?
• No you are not entering into any contract, its prepaid.

• Does the rate per minute changes with the value of the prepaid account?
• No, it is same for all.

• Is there limit to prepaid amount?
• No, but maintain sufficient amount to avoid call disconnection.

• Can I check my minutes, see my call history, and manage my account online?
• Yes, you can. Callhub has full online account management and call history reporting.

• How do I get my money back?
• Refunds can be requested by submitting our Contact Form. Our 30 day money back guarantee is for first time customers who have not exceeded 20 minutes of calling.

Account and Billing Questions

• How do I cancel my account?
• As it is prepaid account, you don't need to cancel the account and it will be inactivated when there is no balance.

• I forgot my password. How can I reset it?
• You can reset your password here.Forgot Password?

• How do I make a call?
• After you have created account and added minimum funds to your account, call one of our access numbers located in 3 countries. When prompted, dial the number you want to reach. When making international call, be sure to include just the country code "61" (the country code you are calling) and the number. Our access numbers are regular phone numbers.

• How do I setup my pinless dial numbers for my account?
• Login and go to Caller Id and then add caller id.
  
  The number should be formatted when you add it to our pinless dial table. Do not use (), +, -, or letters. Just put country code and the digits of your phone number in the caller id in your account settings. Example: These numbers should be formatted with the country code the area code first and then the rest of the number, i.e. 144451234445. Do not put + before the Number.